Official Governance & Policies
SOPHRIA RIDE — TERMS & CONDITIONS
By booking with SophRia Ride, you agree to the following commercial terms, cancellation rules, and operational guidelines:
1
Reservations & Payments
- •All bookings are subject to vehicle and chauffeur availability.
- •A valid credit or debit card is required at the time of reservation.
- •Your card may be pre-authorized or charged 24–72 hours before your scheduled pickup time.
- •Bookings created within 24 hours of pickup may be charged immediately.
- •Payments are securely processed through Stripe via BookRidesOnline.
- •All prices are quoted in Canadian Dollars (CAD) unless explicitly stated otherwise.
- •Applicable taxes (Ontario HST 13%) and regulatory fees are extra unless included in your itemized quote.
- •Rates remain subject to adjustment until your reservation confirmation is issued.
2
Cancellation & Refund Policy
8+ Hours Before
100% Refund
Complimentary free cancellation
4–8 Hours Before
50% Charge
50% of total fare charged
Under 4 Hours
80% Charge
80% of total fare charged
No-Show
100% Charge
No refund provided
• If SophRia Ride cancels a trip due to operational reasons, you will receive a 100% full refund.
• Approved credit card refunds are processed within 5–10 business days depending on your financial institution.
3
Additional Waiting Time & Charges
- •Airport Pickups: Domestic flights include 60 minutes complimentary wait time from flight arrival. International flights include 90 minutes complimentary wait time.
- •Standard Pickups: 15 minutes complimentary wait time from scheduled pickup time.
- •Additional Waiting Charges: First 30 minutes at CAD $1.00/min. After 30 minutes at CAD $1.50/min.
- •Airport parking tolls, highway 407 ETR tolls, and parking fees are charged at cost.
- •Unscheduled en-route stops or route amendments will incur extra charges ($22 per stop).
- •Late-night, holiday, or special event peak surcharges apply if disclosed in your confirmation quote.
4
Cleaning & Damage Fees
- •Professional Interior Sanitization & Deep Cleaning: Minimum CAD $250.00.
- •Biohazard Decontamination (e.g. vomiting, fluid spills): CAD $300.00 – $500.00 depending on vehicle class.
- •Physical damage caused by passengers to interior leather, screens, or fittings will be charged at full replacement cost.
5
Vehicle Availability & Substitution
- •We make every reasonable effort to provide the exact requested vehicle make and model.
- •If your requested vehicle becomes unavailable due to unexpected maintenance, an upgraded or equivalent vehicle class will be assigned automatically.
6
Booking Changes & Modifications
- •Date, time, or route modifications submitted 8+ hours prior to pickup are free of charge (fare adjustments may apply depending on distance/time).
- •Modifications requested within 8 hours are subject to chauffeur availability and potential modification fees.
7
Passenger Conduct & Safety Rules
- •Seat belts must be worn by all passengers at all times in accordance with Ontario Highway Traffic Act laws.
- •Strictly no smoking, vaping, or electronic cigarette usage inside any vehicle.
- •Consumption of illegal substances or open alcohol containers in non-licensed vehicles is prohibited.
- •Abusive, threatening, or hazardous behavior toward the chauffeur will result in immediate trip termination without refund.
8
Limitation of Liability
- •SophRia Ride is not liable for delays caused by severe weather, heavy traffic, road closures, airport operations, accidents, or mechanical failure beyond reasonable control.
- •SophRia Ride is not responsible for lost, stolen, or damaged personal belongings left in the vehicle.
9
Independent Chauffeur Partners
- •Select trips may be operated by licensed independent executive chauffeur partners.
- •All partners maintain valid commercial livery licensing, background checks, and commercial insurance coverage.
10
Luggage Policy & Vehicle Capacity
- •Passengers must not exceed the stated passenger or luggage capacity for the booked vehicle tier.
- •Oversized luggage or excess bags requiring a vehicle upgrade will be billed at applicable vehicle tier rates.
11
Children & Child Safety Seats
- •Forward-facing, rear-facing, and booster child safety seats are available upon request for CAD $15 per seat.
- •Ontario child occupant safety regulations apply strictly to all rides.
12
Pets & Accessibility Services
- •Registered service animals travel free of charge.
- •Non-service pets must be declared during booking and transported inside secure carriers.
- •Special accessibility requirements should be specified during online booking or communicated to concierge.
13
Automated Flight Tracking
- •We monitor commercial flight arrivals automatically when valid flight details are provided.
- •Please ensure accurate airline and flight number details are entered during booking.
14
Privacy & Data Protection
- •Your personal information is collected solely to fulfill your chauffeur reservation.
- •We do not sell, rent, or trade your personal data to third parties.
- •We fully comply with PIPEDA (Personal Information Protection and Electronic Documents Act) privacy laws.
15
Customer Communication & SMS
- •By placing a reservation, you agree to receive essential trip updates via SMS and email.
- •Marketing communications are sent only to users who explicitly opt in.
16
Force Majeure
- •SophRia Ride is not liable for service failures or delays resulting from acts of God, extreme weather disasters, strikes, civil unrest, or government restrictions.
17
Cross-Border & Long Distance Travel
- •Passengers are solely responsible for possessing valid passports, visas, and entry clearance documents.
- •Any additional waiting time or customs inspection delays at border crossings will be billed at standard waiting rates.
18
Governing Law & Jurisdiction
- •These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
19
Acceptance of Terms
- •Completing a reservation via our website, phone, email, or concierge messaging constitutes full legal acceptance of these Terms & Conditions.
Have Questions About Our Terms?
Our 24/7 VIP Concierge team is available to assist you with special requests or inquiries.